Associate Technical Services Engineer II
Core
Support MongoDB customers by resolving complex technical challenges in architecture, performance, recovery, and security for large-scale data environments.
Role type
Associate Technical Services Engineer II
Builds
Support tools for performance, benchmarking, and diagnostics
Domain
Database administration and distributed systems
Deliverable
client delivery
Required skills
Systems administration, Distributed systems, Network Administration, Database architecture, Application Architecture, Data architecture, Performance tuning, Linux/Windows administration, Cloud platform administration (AWS/Azure/GCP), Advanced diagnostic and troubleshooting, Real-time problem solving
Preferred skills
Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, Perl, Large-scale production operations experience
Technologies
MongoDB, Atlas, Compass, AWS, Azure, Google Cloud Platform, Linux, Windows, Firewalls, Load balancers
Responsibilities
Resolve customer questions on architecture, performance, recovery, and security; Act as an expert resource on best practices for running MongoDB at scale; Interface with product management and development teams to advocate for customer needs; Contribute to internal projects developing support tools for performance and diagnostics
Seniority
Associate, hands-on IC
