Program Manager, Vendor Service Delivery Lead
Core
Manage a portfolio of large, complex vendor service delivery programs across multiple functional and technical areas in autonomous vehicle operations.
Role type
Senior Program Manager, Vendor Service Delivery
Builds
Scaled vendor-supported operations for autonomous driving technology
Domain
Autonomous driving / Mobility / Operations
Required skills
Vendor management, Program management, Forecasting, Budget planning, SLA/KPI management, Risk mitigation, Cross-functional leadership, Operational performance reporting, Resource allocation, Stakeholder communication
Preferred skills
AI/Data Operations experience, SQL proficiency, Data visualization, Multi-geography operations experience, Scaling immature operations
Technologies
SQL, Data visualization tools
Responsibilities
Drive outcomes for large and complex vendor delivery programs that span multiple functions. Drive vendor service delivery excellence through simplification, standardization, and automation. Lead forecasting, workforce and budget planning, and plan-to-actuals spend monitoring. Hold partners accountable to SLAs, KPIs, budgets, and contractually committed operational improvements. Define and communicate priorities and resource allocation to vendor partners. Communicate delivery status to stakeholders and ensure achievement of customer-facing SLAs. Anticipate risks to timelines and deliverables and develop mitigation strategies.
