Fleet Monitoring Specialist
Core
Provide 7x24x365 remote monitoring, management, and troubleshooting of heavy equipment rental fleets (company-owned and customer-owned) to ensure performance and availability.
Role type
Senior IC fleet monitoring specialist (managed services)
Builds
Heavy equipment rental fleet operations and customer service delivery
Domain
Construction equipment rental / Heavy machinery
Required skills
Heavy equipment industry knowledge, incident management, escalation procedures, work order creation, scheduling maintenance, multi-channel communication, G-Suite proficiency, process improvement, confidentiality, time management, multitasking
Preferred skills
Experience in truck or diesel engine industries, equivalent industry certifications, self-starter attitude, adaptability
Technologies
G-Suite (Gmail, Google Docs, Sheets, Drive), proprietary T3 platform
Responsibilities
Monitor and respond to fleet events and alarms; troubleshoot and resolve complex issues on assets; partner with technical support and other teams; monitor service maintenance intervals and schedule PM kits; manage incident backlog and follow up with customers; contribute to knowledge base and training initiatives; adhere to SLO/SLA performance metrics.
Seniority
Mid-level, hands-on IC with shift work