Director, Corporate IT — Employee Experience & AI
Core
Lead global Corporate IT to transition from ticket-based support to an AI-driven, ticketless employee experience using 'My Digital Twin' and autonomous agents.
Role type
Director, Corporate IT (Employee Experience & AI)
Builds
Global end-user service portfolio, ticketless automation roadmap, and organizational memory for autonomous IT actions.
Domain
Corporate IT, Employee Experience, Generative AI, Cloud Infrastructure
Deliverable
production ML models
Required skills
Global IT leadership, AI/automation strategy, Endpoint device management (Windows/macOS/Linux), Identity & Access Management, Cloud environments (AWS/Azure/GCP), Vendor management, IT Service Management (ITIL)
Preferred skills
Experience with AI-powered digital employee experience platforms, AI agent deployment in corporate stacks, SOC 2/SOX/PCI compliance
Technologies
VMware Workspace ONE, Jamf, Microsoft Intune, Google Workspace, Okta, Slack, Atlassian (Jira, Confluence, Opsgenie), GCP, Azure, AWS, Claude Code, Glean
Responsibilities
Run global end-user service portfolio and manage distributed support teams; Own endpoint device management, VDI, and conferencing technology; Lead the multi-year ticketless roadmap and AI agent deployment; Build organizational memory for 'My Digital Twin'; Manage procurement and vendor relationships; Ensure security and compliance (SOC 2, SOX, PCI).
Seniority
Director, global leadership
