Email Operations Principal
Core
Rebuild and scale Email Operations infrastructure, ensuring deliverability, reliability, and efficient onboarding for a fast-growing SaaS platform.
Role type
Principal Email Operations Engineer (Infrastructure & Process)
Builds
Scalable email infrastructure, operational frameworks, and automation for customer onboarding
Domain
SaaS / Marketing Automation / Email Technology
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Email infrastructure management, IP pool strategy, capacity planning, process design, technical troubleshooting, stakeholder influence, automation, compliance standards, mentorship
Preferred skills
Experience with CDN partnerships, tooling definition, root cause analysis
Technologies
Email providers, CDN, IP pools, automation tools
Responsibilities
Manage complex email infrastructure initiatives (IP strategy, capacity planning); Drive operational health by analyzing metrics and removing bottlenecks; Resolve high-scale technical escalations and diagnose infrastructure anomalies; Design scalable operational frameworks and compliance guidelines; Partner with Product, Engineering, and Sales to influence roadmap priorities; Mentor junior team members and establish best practices
Seniority
Principal, hands-on IC with strategic influence
