CashNetUSA Collections Representative (Remote)
Core
Proactively contact customers with overdue accounts, understand their financial challenges, and collaboratively identify solutions to help them maintain consistent loan payments.
Role type
Collections Representative
Builds
Payment arrangements and settlements for delinquent loan accounts
Domain
Financial services / Debt collections
Deliverable
client delivery
Required skills
High-volume inbound/outbound call management, conflict resolution, de-escalation techniques, negotiation, active listening, self-management for remote work, creative problem solving under pressure
Preferred skills
None stated
Technologies
Enova's database
Responsibilities
Manage high volume inbound and outbound calls to address customers with delinquent loan payments; Negotiate and execute effective payment arrangements following company call flow; Resolve customer concerns and complex issues related to late payments; Communicate clearly with customers explaining implications of overdue payments and offering assistance; Ensure all customer interactions and payment plans are accurately recorded in the database
Seniority
Entry-level to Junior (1+ years experience required)