Senior Manager, Program Management(Last Mile Capacity Planning)
Core
Design, build, and execute last-mile capacity and volume allocation models to manage delivery operations and partner performance in Taiwan.
Role type
Senior Manager, Program Management (Last Mile Capacity Planning)
Builds
Scalable delivery coverage, high SLA fulfillment, and optimal unit economics for Coupang's Taiwan expansion.
Domain
E-commerce logistics and last-mile delivery operations
Required skills
Last Mile Logistics, Capacity Planning, Transportation Network Design, Delivery Partner Management, Supply Chain Analytics, Volume Forecasting, Tender Planning, SLA Governance, Data Analytics, Cross-functional Leadership
Preferred skills
E-commerce/Retail experience, Mandarin language proficiency
Technologies
Excel/G-Sheets, SQL, Tableau, Looker, PowerBI
Responsibilities
Design and execute last-mile capacity and volume allocation models; Own short-term and long-term volume forecasting and tender planning; Drive delivery partner performance management and SLA governance; Collaborate with operations to optimize camp capacity and reduce driver dwell time; Utilize data analytics to identify and solve delivery bottlenecks; Define operational threshold bands for volume surges and SLA breaches; Partner with Product, Tech, and BI teams to improve forecasting and automation systems.
