[쿠팡] 카탈로그 운영 관리 및 프로세스 개선 매니저
Core
Lead catalog quality and platform integrity programs to resolve customer issues, analyze root causes, and prevent recurrence while optimizing operational processes and SOPs.
Role type
Senior Operations Manager (Catalog & Process Improvement)
Builds
Retail platform catalog integrity, operational efficiency, and scalable process frameworks
Domain
E-commerce / Retail Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operations program leadership, Root Cause Analysis, KPI design and management, process optimization, stakeholder collaboration, priority setting in dynamic environments, documentation
Preferred skills
SQL and Excel for data analysis, operational automation and AI-driven process innovation, team management (10+ people)
Technologies
SQL, Excel
Responsibilities
Lead catalog quality and platform integrity programs and manage performance metrics; Analyze and resolve catalog-related customer issues affecting experience; Identify inefficiencies in existing processes to drive improvements in productivity, quality, and accuracy; Define and continuously optimize SOPs and SLAs; Manage multiple projects simultaneously to support organizational goals
Seniority
Senior, hands-on IC with team leadership
