Practice Coordinator (Webster)
Core
Onsite lead for a primary care practice, supporting the team in delivering high-quality patient experiences and ensuring operational excellence.
Role type
Practice Coordinator (Healthcare Operations Lead)
Builds
Primary care clinics and patient care services
Domain
Healthcare / Primary Care
Required skills
Operational management, team leadership and coaching, scheduling, inventory management, financial oversight (budget/revenue cycle), patient communication, regulatory compliance, clinical procedures (venipuncture, EKGs, vitals, vaccines)
Preferred skills
Medical Assistant or Phlebotomist experience, change management, process improvement, healthcare billing and insurance knowledge
Technologies
C-I-CARE framework, EHR systems (implied), scheduling tools
Responsibilities
Conduct team check-ins, monitor task queues, and publish shift schedules; Train, coach, and mentor team members; Facilitate office huddles and monitor performance metrics; Manage inventory, supplies, and waste minimization; Review office budgets and manage copay/revenue cycle; Monitor NPS and handle service recovery cases; Support quality health outcomes, patient safety, and regulatory compliance; Perform front-of-house duties (check-in/out, insurance verification, facility upkeep); Perform clinical duties including venipuncture, EKGs, vitals, ear lavages, vaccines, and swabs