Customer Support Supervisor
Core
Manage a team of Customer Support Specialists to deliver high-level service to internal and external customers across multiple channels.
Role type
Customer Support Supervisor
Builds
Customer support operations and team performance
Domain
Construction equipment rental / Customer service
Deliverable
client delivery
Required skills
Team supervision, scheduling, performance management, coaching, multi-channel communication, problem-solving, organizational skills, PC proficiency (Google Suites, Microsoft Office, Slack), phone handling, active listening
Preferred skills
Experience in contact center or multi-channel environments, supervisory experience
Technologies
Google Suites, Microsoft Office, Slack
Responsibilities
Supervise Customer Support Specialists, organize team schedules, provide mentorship and training, identify process improvements, assist with recruiting and performance management, manage time to meet service standards, recognize staff achievements
Seniority
Individual Contributor, Supervisory level