Senior Associate, Fraud Partner Operations
Core
Safeguard the platform by managing outsourced vendor partners (BPO) for fraud detection and prevention, optimizing operational processes, and driving performance management.
Role type
Senior Associate, Fraud Partner Operations (Individual Contributor)
Builds
Fraud detection workflows, operational processes, and vendor performance metrics
Domain
Food delivery technology / Fraud operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Fraud detection, BPO management, project management, root-cause analysis, SQL, data-driven reporting, process design, cross-functional collaboration
Preferred skills
Investigations experience (fraud, insurance, law enforcement), process improvement team experience
Technologies
Salesforce, ACC, OAI, Mode, Sigma, FWS, THQ
Responsibilities
Monitor vendor partner performance against operational goals and drive improvement plans; Lead quality review programs using root-cause analysis; Champion projects from creation through execution; Build and run launch plans for new queues and cross-training initiatives; Develop trusted relationships with internal teams and vendors; Analyze data to spot trends and inform leadership decisions
Seniority
Senior, hands-on IC