SPRINT Specialist
Core
Execute support experience experiments and pilots for Customers, Merchants, and Dashers to enhance the DoorDash platform experience.
Role type
Support Operations Specialist (Experimentation & Pilots)
Builds
Pilot workflows and experimental support initiatives for the DoorDash ecosystem
Domain
Food delivery / Customer Support Operations
Deliverable
product features
Required skills
Customer de-escalation, critical thinking, problem-solving, cross-functional collaboration, process improvement, adaptability to changing workflows
Preferred skills
Bias for action, customer-centric mindset, resourcefulness
Technologies
N/A
Responsibilities
Engage in new experiments and pilot initiatives for Customers, Merchants, and Dashers; assist with volume from other Support Operations lines of business when needed; escalate edge cases to leadership; participate in testing new processes and programs to increase customer retention.
Seniority
Individual Contributor, mid-level