Customer Service Supervisor
Core
Supervise daily operations and staff at a branch library to ensure efficient public service and excellent customer experience.
Role type
Senior IC librarian supervisor
Builds
Public library services, collections, and community outreach programs
Domain
Public sector / Library and Information Sciences
Required skills
Staff supervision and performance management, budget development, policy interpretation, community outreach planning, Spanish language communication, collection management
Preferred skills
Management principles, strategic relationship building, hiring and training staff, emerging technology assistance
Technologies
Library management systems, basic computer tools
Responsibilities
Planning and directing day-to-day branch operations, supervising staff including scheduling and performance management, resolving customer and operational issues, managing library collections and outreach programs, assisting customers with technology needs
Seniority
Senior, hands-on IC