[Coupang Eats Service] Director II, Program Management (Head of Rider Operation)
Core
Lead end-to-end delivery operations strategy and execution for Coupang Eats Services, optimizing rider supply, process efficiency, and customer experience in the food delivery sector.
Role type
Director II, Program Management (Head of Rider Operation)
Builds
Coupang Eats delivery service for customers, restaurant partners, and delivery partners
Domain
Food delivery / Last-mile logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Delivery operations leadership, supply chain management, process improvement, data-driven decision making, organizational effectiveness, stakeholder collaboration, agile execution
Preferred skills
Food delivery operations, ride-hailing, e-commerce supply chain, last-mile logistics, leading metrics-driven organizations in high-growth companies
Responsibilities
Lead operational innovation and establish standardized operating processes; Develop and execute rider pool management strategies; Drive process improvements and digital transformation; Analyze KPI performance for strategic insights; Lead Delivery Operations and Planning organizations
Seniority
Director, hands-on IC with strategic leadership
