Manager, Professional Services Delivery
Core
Lead and strategically manage a dedicated team of Architects and Engagement Managers to ensure customer success, drive regional services revenue attainment, and oversee delivery quality for enterprise customer engagements.
Role type
Senior Manager, Professional Services Delivery
Builds
Customer journeys, implementation decisions, and service delivery outcomes for enterprise clients
Domain
Data Governance and Data Management
Deliverable
client delivery
Required skills
Team leadership and performance management, Revenue attainment and operations, Journey design and implementation, Proposal development and business support, Cross-functional collaboration, Quality assurance and issue escalation
Preferred skills
AI transformation experience, Scaling high-performing teams, Complex enterprise engagement navigation
Technologies
Data governance platforms, Data management tools
Responsibilities
Manage team performance, growth, and development; Monitor team utilization to maximize productivity; Execute talent development and onboarding plans; Collaborate on standard service offerings and methodologies; Support sales in building statements of work and proposals; Ensure high-quality delivery and validate activities against value-based outcomes; Analyze root causes and drive resolution for issues and escalations