Senior Developer Support Engineer - Builder Experience (BX)
Core
Senior Developer Support Engineer providing advanced technical assistance and troubleshooting for Okta's secure identity platform, helping customers, ISVs, and partners integrate SDKs and protocols.
Role type
Senior IC developer support engineer (identity & access management)
Builds
Internal tooling using AI-assisted development tools and robust workarounds for customer integrations
Domain
Identity and Access Management (IAM), Cloud Security, AI Infrastructure
Deliverable
client delivery
Required skills
Deep technical troubleshooting, fluency in statically typed languages (C#, C++, Java) and dynamically typed languages (Python, JavaScript, Ruby), RESTful API support, cloud application architecture, AI-assisted development tools (Claude, OpenAI Codex/Copilot, MCP servers)
Preferred skills
IAM solutions support, modern authentication/authorization protocols (SAML 2.0, OIDC, OAuth 2.0), enterprise SCIM provisioning, third-party ISV integrations at scale, multi-tier web application architectures
Technologies
Okta SDKs, OAuth, OIDC, SCIM, Node.js, Django/Flask, ASP.NET, Rails, Claude, OpenAI Codex, MCP servers
Responsibilities
Reproduce complex customer issues in local environments and author accurate bug tickets, deliver expert technical guidance and robust workarounds, write high-quality knowledge articles for self-service resolution, serve as trusted technical advisor for customers and partners, channel customer insights to shape product and engineering, build internal tooling using AI-assisted development
Seniority
Senior, hands-on IC
