Sr. Program Manager
Core
Senior Program Manager driving strategic initiatives, optimizing end-to-end processes, and leading high-performing teams to solve complex business trade-offs and execute scalable solutions.
Role type
Senior Program Manager (Strategy & Operations)
Builds
Scalable operational processes, strategic roadmaps, and customer experience frameworks
Domain
E-commerce / Data Analytics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic planning, team leadership, data analytics, root cause analysis, cross-functional collaboration, risk management, change management, KPI ownership, process optimization
Preferred skills
Hands-on execution, ambiguity navigation, global stakeholder alignment
Technologies
Advanced analytics tools, data modeling frameworks
Responsibilities
Develop and execute end-to-end strategy and scaling roadmaps for designated business units; Lead, mentor, and grow teams of managers and individual contributors; Own critical business KPIs and operational SLA metrics; Conduct rigorous Root Cause Analysis (RCA) to solve systemic issues; Partner with global product, operations, legal, and engineering stakeholders; Champion data-driven approaches to customer experience audit defect management; Design and execute comprehensive change management frameworks.
Seniority
Senior, hands-on IC with team leadership