People Operations Team Lead, Centralized Operations
Core
Provide strategic and operational leadership for a new People Support team in CDMX, translating global Core Ops strategy into a local operating model.
Role type
Senior People Operations Team Lead (Shared Services)
Builds
Local People Support operating model and team capabilities for Stripe's external users and internal teams
Domain
Financial Services / People Operations / Shared Services
Required skills
Strategic and operational leadership, People leadership and coaching, Operational data analysis, AI fluency, Case management, People systems expertise
Preferred skills
Experience establishing new teams or operating models, Experience with global initiatives implementation
Technologies
Workday, AI tools
Responsibilities
Lead and develop a small team of People Support specialists, Manage daily operations including queue health and service levels, Partner with specialist teams to improve handoffs and implement global initiatives locally, Identify opportunities to expand team capabilities and use AI tools to improve efficiency
Seniority
Senior, hands-on IC with team leadership
