Technical Customer Service Agent
Core
Primary gateway for customers providing support, education, and troubleshooting for 3D printing hardware and software.
Role type
Technical Customer Service Agent
Builds
Customer support cases, issue resolutions, and product education
Domain
3D printing / Additive Manufacturing
Deliverable
client delivery
Required skills
customer service, hardware support, technical diagnosis, dispatch coordination, customer education, print operation
Preferred skills
technical retail experience, dental industry experience, additive manufacturing experience, STEM degree, Spanish or French fluency
Responsibilities
Accept and work on customer cases via email and phone, log contacts and provide technical support and diagnosis, dispatch replacement parts and hardware, act as voice of customer for software and hardware feedback, learn products and print for customers