Merchant Quality & Growth Strategy Manager
Core
Design merchant quality frameworks, execute product operations for merchant tools, and drive commercial growth strategies for a food delivery platform.
Role type
Senior Product Operations Manager (Merchant Quality & Growth)
Builds
Merchant-facing self-serve tools, quality dashboards, and promotional growth features
Domain
Food delivery / Three-sided marketplace
Deliverable
product features
Required skills
SQL, data visualization (PowerBI/Superset), operational quality framework design, SLA governance, product roadmap management, GTM execution, stakeholder management
Preferred skills
Food delivery domain experience, three-sided marketplace background, direct quality/growth ops experience
Technologies
SQL, PowerBI, Superset, Sheets
Responsibilities
Design and maintain Merchant Quality Frameworks and SLA governance structures; Act as liaison between local commercial teams and Global Product/Tech to translate merchant pain points into PRDs; Lead end-to-end rollout of new merchant portal features and pilot programs; Drive adoption of promotional tools (coupons, loyalty) and the "Same Price as In-Store" initiative; Conduct executive performance reviews linking quality metrics to GMV growth.
Seniority
Senior, hands-on IC