Technical Services Engineer, Infrastructure
Core
Advise customers and solve complex MongoDB infrastructure problems, focusing on automation, backup, performance, and security for mission-critical deployments at scale.
Role type
Senior Infrastructure Technical Services Engineer
Builds
Support tools for performance, benchmarking, diagnostics, and AI-assisted solutions
Domain
Database Infrastructure / Cloud Systems / AI Workloads
Deliverable
client delivery | infrastructure
Required skills
Linux performance tuning, Kubernetes management, Networking protocols, Storage engineering, Mission-critical database operations, Holistic issue analysis, Scripting (Java/Python/Go/Node.js)
Preferred skills
Large scale database management, Authentication systems (LDAP/Kerberos/AD), MongoDB experience, Distributed version control (Git), Cloud services (AWS/Azure/GCP)
Responsibilities
Resolve customer architecture, performance, recovery, and security issues; Develop internal support tools and automation; Document solutions and deliver training/workshops; Mentor new team members
Seniority
Senior, hands-on IC