Developer Support Associate (New Grad)

Chicago💼 Full-time💰 $79,000–$79,000🗓 2026-09-14 → 2026-09-26

Core

Provide operative support and operational maintenance for Okta's Customer Identity Cloud SaaS solution, resolving technical and non-technical issues for customers.

Role type

Entry-level Developer Support Associate

Builds

Customer support services for the Customer Identity Cloud SaaS platform

Domain

Identity and Access Management (IAM), SaaS

Deliverable

client delivery

Required skills

Problem decomposition, context switching, software development fundamentals, HTTP, encryption, basic security concepts, authentication/authorization (SSO/MFA), JavaScript proficiency

Preferred skills

Customer advocacy, cross-team collaboration

Responsibilities

Resolve technical and non-technical customer issues within SLA, build client relationships, collaborate with extended support team, work with other departments to ensure customer satisfaction

Seniority

New Grad (Entry Level)

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About Okta

Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.