Senior Application Suport Engineer
Core
Ensure operational efficiency, stability, and availability of complex application systems through incident management, monitoring, and continuous delivery.
Role type
Senior Application Support Engineer (IC)
Builds
High-quality software, bug fixes, and enhancements for end customers
Domain
Enterprise software, cloud platforms, and application systems
Required skills
Incident management, debugging and triaging, cloud platforms (AWS/Azure/GCP), scripting (Python/PowerShell), containerization (Docker), CI/CD (Jenkins/Azure Pipelines), relational databases (SQL/MySQL/PostgreSQL), application monitoring (DataDog/Prometheus/Grafana), Agile (Scrum/Kanban)
Preferred skills
Mentoring junior peers, open source contributions, speaking engagements, cloud best practices, security best practices
Technologies
Java, .Net, Docker, Jenkins, Azure Pipelines, DataDog, Prometheus, Grafana, MS SQL, MySQL, PostgreSQL, Python, Powershell
Responsibilities
Generate reports and take corrective actions based on application monitoring metrics, debug business-impacting issues in complex application systems, deploy and run software using DevOps tools, mentor less experienced peers, advocate for technical excellence and cloud/security best practices
Seniority
Senior, hands-on IC with mentorship responsibilities
