Senior Platform Manager, Community Experience Platform Products
Core
Lead major experience platforms powering Airbnb's support experiences for guests and hosts, ensuring best-in-class support journeys.
Role type
Senior Platform Product Manager (Community Experience)
Builds
Scalable support experience platforms and capabilities
Domain
Travel / Hospitality / Customer Support
Deliverable
product features
Required skills
Product strategy definition, roadmap creation, cross-functional leadership, stakeholder alignment, OKR definition, competitive landscape analysis, backlog management, technical concept translation
Preferred skills
Radical thinking, outcome orientation, adaptability in communication, experience working with external partners
Technologies
N/A
Responsibilities
Define winning product strategy and sound roadmap; Align vision, OKR, strategy, and roadmap with senior leaders; Prioritize work based on multi-stakeholder inputs; Partner with senior tech leads to execute vision; Present product roadmap and status to leadership; Challenge status quo and influence design/product marketing teams
Seniority
Senior, hands-on IC with strategic leadership