Principal Customer Engineer, Digital Natives
Core
Principal Customer Engineer acting as a quota-carrying technical advisor and primary architect of the customer journey, bridging technical strategy and business value for enterprise clients.
Role type
Principal Customer Engineer (Digital Natives)
Builds
Cloudflare architectures, bespoke solutions, and customer adoption blueprints for DNS, CDN, Zero Trust, and Network Security.
Domain
Internet Infrastructure, Cloud Security, SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise network and security architecture design, quota-carrying sales experience, SaaS metrics and business value translation, complex technical discovery and validation, stakeholder management with C-level executives, AI and LLM workflow automation, Internet fundamentals (OSI, BGP, DNS, HTTP/SSL), Security expertise (WAF, Zero Trust, SASE), Performance optimization (caching, latency), Coding/Scripting (Python, JavaScript, Bash, Lua, Go), Developer Platform fluency
Preferred skills
Experience in Solutions Engineering, Technical Account Management, or Forward Deployed Engineering
Technologies
Cloudflare (DNS, CDN, Zero Trust, Workers, WAF), LLMs, Python, JavaScript, Bash, Lua, Go
Responsibilities
Lead technical deep-dive discovery and Proof of Concepts (PoCs) with Account Executives; Design structured migration and onboarding blueprints; Carry variable quota tied to new business acquisition and account growth; Lead technical Quarterly Business Reviews (QBRs); Leverage AI agents to automate routine tasks like RFP responses and telemetry monitoring; Design and govern technical resources including SOPs and architectural guides.
Seniority
Principal, hands-on IC with strategic advisory and commercial accountability
