Policy Manager, Quality
Core
Define and enforce quality standards for hosts and guests on Airbnb's two-sided marketplace, ensuring policy frameworks hold up at scale.
Role type
Senior IC policy manager (quality & standards)
Builds
Scalable policy frameworks, enforcement guides, and quality standards for the Airbnb platform
Domain
Two-sided marketplace (hospitality/travel) + Trust & Safety
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
policy development, quality standards definition, cross-functional collaboration, data analysis, strategic thinking, consumer protection knowledge, review/rating system expertise, risk mitigation, matrix organization navigation
Preferred skills
experience with reputation systems, ability to simplify complex information, proactive problem identification
Technologies
data analysis tools, policy management systems
Responsibilities
Lead policy development for host and guest quality, draft scalable policy frameworks, collaborate with cross-functional stakeholders, guide policy operationalization, support quality initiatives with risk mitigation, proactively evaluate and revise policies using data
Seniority
Senior, hands-on IC with strategic oversight