Global Security Operations Center Specialist
Core
Monitor operational events, perform initial risk assessment, and escalate major incidents according to SOPs and SLAs.
Role type
Security Operations Center (SOC) Specialist
Builds
Incident response workflows and operational continuity for Coupang's logistics and e-commerce platform
Domain
E-commerce / Logistics / Cybersecurity Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident monitoring, risk assessment, SOP adherence, English communication, incident logging, quality assurance, process improvement
Preferred skills
Prior experience in IT service desk, NOC, or emergency response, cross-timezone collaboration, data quality verification
Technologies
Incident management systems, SOP frameworks, shift scheduling tools
Responsibilities
Monitor incoming events and assess severity/operational risk; Execute incident reporting and escalation procedures per SOP; Collaborate with Korean GSOC team in English to verify event details; Maintain accurate incident logs, reports, timelines, and shift handover documents; Review submission quality for gaps, inconsistencies, and unverifiable claims; Participate in SOP reviews, BCM drills, and operational improvement activities
Seniority
Entry to Mid-level, hands-on IC
