Manager Software Development
Core
Lead the design and delivery of a scalable AI-powered triage platform to reduce mean time to resolution for enterprise customers.
Role type
Manager Software Development (AI/Cloud)
Builds
AI-powered diagnostic tools and internal platforms for customer support engineers
Domain
Enterprise SaaS, AI/LLMs, Cloud Infrastructure
Deliverable
production ML models | product features
Required skills
Engineering management, Python, AWS cloud architecture, AI/LLM strategy, AI agent development (LangChain), technical mentorship, stakeholder management
Preferred skills
Customer support domain experience, diagnostic systems/observability, enterprise multi-tenant architectures, Salesforce/ServiceNow ecosystem
Technologies
Python, AWS, LangChain, AI frameworks
Responsibilities
Lead design and delivery of scalable AI triage platform; Architect quarterly releases on AWS; Build and grow high-performing engineering team; Partner with Product/Customer Success to define roadmaps; Drive technical excellence via code reviews; Execute stakeholder management across cross-functional teams
Seniority
Manager, hands-on technical leadership
