Technical Services Engineer
Core
Advise customers and solve complex MongoDB problems across the entire ecosystem including database server, drivers, cloud, Atlas, and Cloud Manager.
Role type
Senior IC Technical Services Engineer (Database/Systems)
Builds
Support tools for performance, benchmarking, and diagnostics; customer success outcomes.
Domain
Database management, Cloud infrastructure, Systems engineering
Deliverable
client delivery | production ML models (diagnostics tools)
Required skills
Linux performance tuning, Kubernetes administration, Networking protocols, Storage engineering, Mission-critical database operations, Holistic issue analysis, Coding/scripting (Java/Python/Go/etc.), Cloud platforms (AWS/Azure/GCP)
Preferred skills
Large-scale RDBMS/NoSQL management, Authentication systems (LDAP/Kerberos/AD), Git, Virtualization/Docker
Technologies
MongoDB, Atlas, Cloud Manager, Linux, Kubernetes, AWS, Azure, GCP, Docker, Git, Java, Python, Go, C, C++, C#, Javascript, node.js
Responsibilities
Resolve complex customer challenges regarding architecture, performance, recovery, and security; Act as an expert resource on best practices for running MongoDB at scale; Interface with product management and development teams to advocate for customer needs; Contribute to internal projects developing support tools for performance and diagnostics.
Seniority
Senior, hands-on IC