Associate Manager, Provider Operations
Core
Coach, develop, and motivate a team to support a best-in-class lean operation for provider services while partnering on objectives to improve productivity and process efficiencies.
Role type
Associate Manager, Provider Operations
Builds
Provider services operations and team output
Domain
Health Insurance / Provider Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
People management, operations management, data-driven decision making, root-cause analysis, KPI tracking, hiring and performance management, compliance, Excel/Google Sheets, JIRA, SQL
Preferred skills
Analytics tools (Tableau, Looker, Periscope), cross-functional process improvement
Technologies
Excel, Google Sheets, JIRA, SQL, Tableau, Looker, Periscope
Responsibilities
Evaluate departmental performance by creating, gathering, analyzing, and interpreting data and metrics; Collaborate with internal and external stakeholders to formulate change management and risk mitigation strategies; Conduct root-cause analysis on systemic issues and construct action plans; Maintain, analyze, and communicate reporting on assigned team KPIs; Hire and manage a team of colleagues with direct responsibility for performance management and growth; Ensure compliance with applicable laws and regulations
Seniority
Mid-level Manager, hands-on IC
