Technical Support Engineer
Core
Primary gateway for customers providing technical support, diagnosis, education, and hardware/software guidance to ensure machines keep printing.
Role type
Technical Support Engineer (Hardware/Software)
Builds
Customer support cases, issue resolutions, and customer education
Domain
3D printing / Additive Manufacturing
Deliverable
client delivery
Required skills
customer service, hardware support, diagnosis, dispatching parts, customer education, empathetic communication
Preferred skills
technical retail experience, dental industry experience, additive manufacturing experience, STEM degree, Spanish or French fluency
Responsibilities
Accept and work on customer cases via email and phone; respond within Service Level Agreements; log contacts and provide technical support and diagnosis; dispatch replacement parts and hardware; act as voice of the customer for software and hardware feedback; learn products and print for customers
