Team Lead, Market Operations
Core
Lead local Carvana hubs to manage market launches, operations, logistics, and customer experience for an online car buying platform.
Role type
Senior Team Lead, Market Operations
Builds
Local car sales hubs and customer delivery experiences
Domain
Automotive retail / E-commerce
Deliverable
product features
Required skills
Strategic planning, process improvement, team coaching, performance management, problem diagnosis, logistics management, customer experience optimization
Preferred skills
Salesforce, Tableau, analytical thinking
Responsibilities
Manage local hub operations including market launch and logistics; hire, onboard, train, and develop Customer Advocates; monitor performance reports and present to upper management; handle complex customer-facing issues; perform physical tasks like washing cars and delivering vehicles; drive production in a fast-paced environment.
Seniority
Senior, hands-on IC with management responsibilities