Gestionnaire, Qualité, AirCover
Core
Lead the quality program for AirCover, Airbnb's global host insurance product, ensuring decision accuracy and process integrity for material damage claims.
Role type
Principal Quality Manager (Insurance Operations)
Builds
AirCover insurance claims adjudication and partner quality frameworks
Domain
Travel technology / Insurance / BPO
Required skills
Quality program leadership, root cause analysis, stakeholder management, data-driven decision making, team leadership, process optimization, COPC methodology, Six Sigma, Lean, automated QA tools, performance calibration
Preferred skills
COPC certification, Six Sigma Green/Black Belt, Observe.AI experience, BPO governance, claims quality experience
Technologies
Observe.AI, automated QA platforms, performance reporting tools
Responsibilities
Execute quality strategy for AirCover, oversee global QA execution across partner sites, lead deep-dive root cause analysis, define sampling and correction processes, establish partner performance scorecards, promote automated QA and AI tools, stabilize global quality team, partner with operational leadership
Seniority
Principal, hands-on IC with strategic leadership
