Staff Platform Manager - GTM & Ops Tooling
Core
Build and improve internal tools and workflows that power Airbnb's Supply operations teams, specifically focusing on vetting, onboarding, and supporting hosts at scale.
Role type
Staff Platform Manager (GTM & Ops Tooling)
Builds
Scalable operational support systems, AI-forward operational processes, and workforce/case management tooling for the Supply organization.
Domain
Marketplace operations, high-volume service organization, internal platform engineering
Required skills
Product management, platform management, operations technology, system architecture fluency, AI/automation design, human-in-the-loop workflow design, cross-functional leadership, business fluency, workforce/case management tooling expertise
Preferred skills
Experience with Salesforce Service Cloud, Airtable, Zendesk, SQL fluency, background in scaled operations in a marketplace environment
Technologies
Salesforce Service Cloud, Airtable, Zendesk, SQL
Responsibilities
Define multi-year strategy for the ops platform and maintain a prioritized roadmap; Align vision, OKRs, and roadmap with senior leaders across Supply, Engineering, and Operations; Design AI-forward operational processes and determine human-in-the-loop requirements; Decompose multidimensional product-to-ops problems and drive coherent solutions; Own case management and workforce management tooling including capacity planning and forecasting; Write product briefs, prototype, iterate with engineering, and own outcomes through launch and adoption; Navigate and align multiple PMM and engineering teams to resolve constraints and hold a clear point of view on tradeoffs
Seniority
Staff, hands-on IC with significant strategy & mentorship
