Senior Director of Customer Success
Core
Lead a high-performing Customer Success organization for a B2B SaaS platform helping financial institutions detect financial crimes and manage AML/KYC compliance.
Role type
Senior Director of Customer Success (Strategic & Operational Leader)
Builds
SaaS platform for financial crime detection, risk assessment, and AML/KYC compliance
Domain
Financial Services, RegTech, Anti-Money Laundering (AML), Know Your Customer (KYC)
Deliverable
production ML models
Required skills
Strategic leadership, revenue growth (retention/expansion), cross-functional collaboration, scalable operating model design, executive stakeholder management, financial crime workflows knowledge
Preferred skills
Public sector customer management, Customer Advisory Boards, Salesforce, global team management
Technologies
SaaS platforms, Salesforce
Responsibilities
Coach and develop the Customer Success team to drive retention and expansion; Build a scalable operating model standardizing the customer lifecycle; Partner with Sales, Product, and Engineering to integrate customer feedback and resolve technical issues; Establish early-warning indicators to mitigate customer risk.
Seniority
Senior Director, hands-on IC with strategic oversight
