Customer Engineer, Digital Native Business, Indonesia
Core
Trusted technical advisor and primary architect of the customer journey, bridging technical strategy and business value for enterprise clients.
Role type
Quota-carrying Customer Engineer (Digital Native Business)
Builds
Cloudflare architectures, bespoke solutions, and customer adoption blueprints for DNS, CDN, Zero Trust, and Network Security.
Domain
Internet Infrastructure, Network Security, Cloud Services
Deliverable
product features
Required skills
Enterprise network and security architecture design, Proof of Concept (PoC) definition and execution, technical presentation and architectural diagramming, customer health monitoring, quota management, SaaS metrics analysis, prompt engineering, Python/JavaScript/Bash scripting, RESTful/GraphQL API design, infrastructure-as-code (Terraform/Pulumi)
Preferred skills
Experience with AI agents and LLMs for workflow automation, deep knowledge of Internet fundamentals (OSI, BGP, TCP/UDP, DNS, HTTP/2, TLS), expertise in WAF, Bot Management, and Zero Trust concepts
Responsibilities
Lead technical deep-dive discovery and map customer infrastructure to Cloudflare architectures, define and scope Proof of Concepts (PoCs), design structured migration and onboarding blueprints, carry variable quota tied to new business acquisition and account growth, lead technical Quarterly Business Reviews (QBRs), leverage AI agents to automate routine tasks, design and govern technical resources and documentation
Seniority
Senior, hands-on IC with commercial accountability
