Regional Implementation Manager
Core
Own and evolve Flexport's Implementation Methodology to drive new business live and delivered as sold for global trade clients.
Role type
Senior IC implementation manager (logistics/supply chain)
Builds
Implementation playbooks, project plans, and delivery workflows for Flexport's ICP products
Domain
Global trade, logistics, supply chain management
Deliverable
product features
Required skills
scoping, project planning, cross-functional project leadership, client-facing solutioning, process gap identification, timeline management
Preferred skills
building implementation methodologies from scratch, adapting plans in real-time, capturing lessons learned
Technologies
none stated
Responsibilities
Build and evolve the Implementation Methodology including task definitions and templates; Take first-mover ownership of implementation gaps for new products; Partner with Sales and Operations as the primary point of contact; Lead implementation for new accounts and existing clients from award to steady-state; Scope awarded business and build implementation project plans; Own the critical path and readiness to support delivery; Report implementation status and mitigation plans; Close out implementations with project reviews.
Seniority
Senior, hands-on IC
