Field Service Manager
Core
Own the end-to-end post-sale experience for DOAS units, managing logistics from factory to rooftop installation and ensuring long-term service uptime.
Role type
Head of Installation & Service (builder role)
Builds
End-to-end installation and service processes, playbooks, and vendor networks for commercial HVAC units.
Domain
Commercial HVAC / Building Systems / Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Operations management, Project management, Vendor and contractor management, Logistics coordination, Process creation, Stakeholder communication
Preferred skills
HVAC/MEP experience, Commissioning processes, Commercial real estate/facilities management
Technologies
None explicitly stated
Responsibilities
Coordinate full logistics chain from factory to rooftop; Build and manage relationships with local installation contractors; Triage service tickets and dispatch technicians; Stand up tools and workflows to track jobs; Define SLAs for response and resolution times.
Seniority
Individual Contributor, Builder/Founder-level