Technical Support Engineer
Core
Provide 3rd line technical support and configuration for the iGaming system, assisting customers, partners, and internal engineering teams with complex issues.
Role type
Senior IC Technical Support Engineer (iGaming)
Builds
iGaming platform supporting 25+ online brands and hundreds of thousands of users
Domain
iGaming / Online Casino
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
C# .NET, microservices, APIs, HTML, CSS, JavaScript, TypeScript, CI/CD pipelines, Change Management, QA testing collaboration, Agile/Scrum, MoSCoW prioritization, Impact/Urgency Matrix
Preferred skills
Rabbit, Kafka, Docker, AWS, k8s, MS SQL Server, Redis, Couchbase, Coralogix, Grafana, micro-frontend architecture
Responsibilities
Provide high quality 3rd line Technical Support for iGaming System to Customer Support Team, Central Gaming, Partners, and Engineers; Participate in regular configurations of iGaming System; Communicate with providers/business to clarify operational requirements; Collaborate across engineering, operations, and product teams to drive business OKRs
Seniority
Senior, hands-on IC