Technical Account Manager - Auth0
Core
Act as a trusted Identity Coach for Auth0 customers, guiding their identity strategy, technical implementation, and long-term vision to drive product adoption and retention.
Role type
Senior Technical Account Manager (CIAM/Identity)
Builds
Customer identity strategy, secure authentication/authorization implementations, and long-term retention plans for Auth0 platform users.
Domain
Cybersecurity, Identity Access Management (IAM), SaaS, Cloud
Deliverable
client delivery
Required skills
Technical Account Management, Identity Access Management (IAM), OAuth, OpenID Connect, SAML 2.0, API consumption, SaaS/PaaS integration, SDLC understanding, enterprise account management, technical coaching, stakeholder management across levels
Preferred skills
Experience with consumer and SaaS app architectures, cybersecurity landscape knowledge, whiteboarding/diagramming, influencing customer behavior
Technologies
Auth0, OAuth, OpenID Connect, SAML 2.0, APIs, SIEM, WAF
Responsibilities
Guide customers to achieve objectives through technical guidance and best practice sharing; Build and nurture long-term relationships with technical stakeholders and C-level executives; Conduct regular meetings to recap value and discuss roadmaps; Monitor customer health and proactively address risks; Collaborate on strategies to increase adoption and uncover growth opportunities; Act as a product evangelist for new features; Represent the voice of the customer to shape company approach.
Seniority
Senior, hands-on IC with strategic account ownership
