Team Lead, Community Response
Core
Lead a team of Community Response agents to handle safety incidents (personal safety, threats, property damage, discrimination) on the DoorDash platform, ensuring empathetic support and risk mitigation for consumers, dashers, and merchants.
Role type
Senior Team Lead, Trust & Safety Operations
Builds
Operational support and safety resolution for DoorDash's community
Domain
Logistics / Food Delivery / Trust & Safety
Deliverable
client delivery
Required skills
People management, operational KPI management, real-time feedback, workflow coordination, performance reporting, data analysis, Salesforce, Excel/Google Sheets
Preferred skills
Trust & Safety experience, tech or logistics industry experience, large customer support operations experience, sales organization experience
Technologies
Salesforce, Chartio, Excel, Google Sheets
Responsibilities
Manage daily operations and team goals, facilitate in-person 1:1 meetings, coordinate daily workflow and resource allocation, create and present performance reports to identify trends, provide real-time feedback to team members
Seniority
Senior, hands-on IC with people management focus
