Operations Business Analyst
Core
Own recurring business reporting cadences, conduct strategic and ad-hoc analysis, and translate complex operational data into clear recommendations for leaders.
Role type
Senior Operations Business Analyst
Builds
High-quality reporting materials, dashboards for stakeholder self-service, and actionable insights for business growth.
Domain
SaaS / Subscription-based Technical Services
Deliverable
dashboards & analysis
Required skills
Python, SQL, Salesforce reporting, Tableau, data cleaning and transformation, trend analysis, stakeholder management, executive presentation
Preferred skills
Experience in Technical Support businesses, MBA or equivalent degree
Technologies
Python, SQL, Salesforce, Tableau
Responsibilities
Deliver on-time reporting materials for leadership reviews, identify meaningful trend changes and anomalies in data, drive analyses of business processes and pricing models, support financial and capacity-related analysis, partner with data teams to ensure data quality, design and build automated dashboards, translate analyses into concise narratives for technical and non-technical audiences
Seniority
Senior, hands-on IC
