Manager, Catalog Operation Management 商品目錄營運經理
Core
Lead the catalog operations team to ensure product information on the platform is accurate, complete, and up-to-date, serving customers and internal stakeholders.
Role type
Manager, Catalog Operations
Builds
Reliable product information and data quality processes for Coupang's e-commerce platform
Domain
E-commerce / Retail / Data Quality
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team management and performance coaching, Data quality management for structured product information, SOP creation and optimization, Cross-functional project management, Data analysis and root cause identification, Advanced Excel (data cleaning, pivot tables, reporting)
Preferred skills
AI tool usage for data extraction and validation, High-volume operations experience, BI and data visualization tools, Non-e-commerce data quality experience
Technologies
Excel, AI tools, BI tools
Responsibilities
Lead and develop the catalog operations team, set goals, assign work, and provide feedback; Monitor and improve product information quality by analyzing errors and inconsistencies; Establish and optimize standard operating procedures including quality checks and escalation mechanisms; Analyze data to identify issues and drive improvement initiatives; Plan and execute cross-functional projects involving operations, product, engineering, and legal teams; Collaborate with cross-functional teams to clarify requirements and drive decision-making
Seniority
Manager, hands-on leadership
