Developer Advocate - Service Management
Core
Subject matter expert for service management (incident response, on-call, automation) shaping the landscape in cloud observability and incident response.
Role type
Developer Advocate (Service Management)
Builds
Demos, public speaking content, documentation, webinars, open source contributions, and product feedback.
Domain
Cloud Observability, Incident Response, Service Management, DevOps
Deliverable
product features
Required skills
Incident response, on-call management, SLOs, scripting (Node.js, Python, Go, bash), API integration, cloud infrastructure, containers, storytelling, public speaking, technical writing, community engagement
Preferred skills
ITSM platforms (ServiceNow, Jira Service Management), active SRE/DevOps community membership
Technologies
Datadog, PagerDuty, Opsgenie, incident.io, Rootly, Jira Cloud Platform, Cortex, IaaS, containers
Responsibilities
Act as subject matter expert for service management; Create content (demos, speaking, blogging, documentation); Partner with product engineering to build demos; Interface with open source communities; Contribute to product via feedback, documentation, or code
Seniority
Mid-Senior, hands-on IC
