Lead Store Advisor, Century City Mall
Core
Lead Store Advisor who elevates team performance and floor execution through functional expertise and peer coaching to ensure premium service standards.
Role type
Senior retail operations lead (store floor)
Builds
Premium retail store operations and customer experience
Domain
Retail (sports, performance, fashion)
Deliverable
product features
Required skills
floor flow orchestration, peer coaching, process improvement, complex after-sales resolution, emotional intelligence, technical product storytelling
Preferred skills
project management, floor priority management, informal mentoring
Responsibilities
Orchestrate floor flow as an expert role model for the 5 Steps of Service; Drive functional excellence by owning a specific pillar of expertise (Customer, Experience, Store Operations, or People); Resolve complex after-sales inquiries and operational hurdles; Guide and motivate the team through impactful coaching and balanced feedback.
Seniority
Senior, hands-on IC