UX Researcher, Programs & Operations
Core
Build and maintain research infrastructure, AI-assisted workflows, and governance systems to scale UX research operations and turn evidence into decisions.
Role type
Senior UX Research Program Manager (Operations & Infrastructure)
Builds
Scalable research programs, AI-powered workflows, knowledge management systems, and vendor tooling for the research organization.
Domain
Travel technology / UX Research Operations
Deliverable
production ML models | infrastructure
Required skills
UX Research Program Management, building research systems and user panels, operational know-how (qualitative/quantitative methods), stakeholder communication, visualizing direction (prototypes/service blueprints), research ethics and compliance, vendor management, business judgment (B2C/B2B), budget tracking.
Preferred skills
Cross-functional communication program design, research vendor landscape expertise, AI agent deployment for operational use cases.
Technologies
AI agents, CRM systems, research tooling platforms, synthesis tools.
Responsibilities
Design and maintain systems for knowledge management, recruitment, and governance; build AI-powered workflows for research intake and synthesis; advise stakeholders on processes and tools; run discovery workshops; manage vendor onboarding, security assessments, and negotiations.
Seniority
Senior, hands-on IC with program leadership
