UX Product Manager – PAYGo Phones
Core
Own the end-to-end product experience for pay-as-you-go financed smartphone customers, sales agents, and field staff across 11 markets, optimizing the digital funnel and field tools for lead generation, conversion, and retention.
Role type
Senior UX Product Manager (Mobile/FinTech)
Builds
Mobile apps and dashboards for agents and field staff; customer lifecycle flows; MDM (Mobile Device Management) policies and notifications.
Domain
Consumer finance, telecoms, device financing, emerging markets
Deliverable
product features
Required skills
UX product management, digital product ownership, user journey mapping, friction reduction, user research, A/B testing, funnel analysis, cross-functional collaboration
Preferred skills
Mobile-first design, low-bandwidth environment experience, consumer finance/telecoms background, multi-country market experience
Technologies
Mobile apps, dashboards, MDM systems
Responsibilities
Design and improve the full customer journey from discovery to repayment; Research and design mobile tools for agents to prospect, onboard, and track performance; Build visibility dashboards for field staff to monitor agent activity; Define MDM user experience and roadmap; Track key experience metrics and run structured experiments to measure impact.
Seniority
Senior, hands-on IC
