Designated Services Engineer (Shift: 7:00 AM to 4:00 PM Mountain Time)
Core
Technical anchor for strategic accounts ensuring mission-critical infrastructure uptime on the Everpure Platform.
Role type
Senior IC designated support engineer (enterprise storage)
Builds
Enterprise storage infrastructure for hyperscalers and AI labs
Domain
Enterprise storage, data platforms, AI hardware supply chain
Deliverable
client delivery
Required skills
complex technical troubleshooting, multi-platform environment diagnosis, Linux/Windows/VMware expertise, Storage Area Networks (SAN), Fibre Channel/Ethernet/IP/iSCSI protocols, enterprise server components, hypervisors
Preferred skills
consultative communication, executive stakeholder management, mentoring junior engineers, technical documentation
Technologies
Linux, Windows, VMware, SAN, Fibre Channel, Ethernet, IP, iSCSI
Responsibilities
Act as primary technical point of contact for named accounts, lead end-to-end troubleshooting of high-impact cases, represent customer needs in internal engineering reviews, mentor junior engineers, manage critical escalations and support ticket lifecycle
Seniority
Senior, hands-on IC
