Sr. Designated Support Engineer, Spark
Core
Managing high-touch support for strategic enterprise customers, resolving critical technical issues, and driving customer self-sufficiency within the Databricks Data Intelligence Platform.
Role type
Senior Designated Support Engineer (Premier Support)
Builds
High-touch support experience and resolution for strategic accounts
Domain
Big Data Computing / Data Intelligence Platform
Deliverable
client delivery
Required skills
Customer-facing support engineering, Python/Java/Scala application development, project management, distributed systems troubleshooting, executive communication, risk assessment
Preferred skills
Experience with Databricks ecosystem, stakeholder coordination, trend analysis
Technologies
Python, Java, Scala, Apache Spark, Delta Lake, MLflow
Responsibilities
Manage large strategic accounts to provide high-touch support experience, Project manage all open support cases to expedite closure, Facilitate correspondence with Engineering and Product teams to resolve tickets, Directly engage on business-impacting situations to recover functionality, Engage with Senior Leadership to remove roadblocks, Carry out regular reviews of customer cases to identify trends
Seniority
Senior, hands-on IC
