Director, Cloud Operations
Core
Lead global Cloud Billing Operations (CBO) for Direct Cloud and Cloud Marketplaces (AWS, GCP, Azure), serving as a bridge between Finance, Operations, Customer Success, and Product to drive customer satisfaction and safeguard revenue.
Role type
Director, Cloud Operations (Billing)
Builds
Scalable billing operations, dispute resolution processes, and automated financial workflows for cloud marketplace ecosystems.
Domain
SaaS / Cloud Computing / Revenue Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic operations leadership, dispute & case management, delinquency & risk management, financial reporting & controls, process automation, global team leadership, cloud marketplace expertise (AWS/GCP/Azure), ERP/Billing Engine implementation
Preferred skills
Experience in publicly traded SaaS, executive stakeholder management, cross-functional enablement
Technologies
AWS, GCP, Azure, ERP, Billing Engines, CRP, Salesforce, MP portals
Responsibilities
Oversee global dispute resolution for Direct Cloud and Cloud MP billing; manage credit card delinquency, unbillable suspensions, and termination workflows; serve as escalation point for high-value refunds and financial adjustments; drive quarter-end consumption reports and Bad Debt Write-Off forecasting; lead billing automation and AI/tooling adoption initiatives; manage and mentor a distributed global team across multiple time zones.
Seniority
Director, strategic leadership & global team management
